Refund policy

Change-of-mind and size returns

Need a different size or changed your mind? Email hi@summerbreaksadness.com within 14 days of receiving your order to request a return for a refund. Please include your order number.

For our voluntary returns offer, items must be unworn except for trying them on, unwashed and undamaged, with their original tags attached. Once we receive and check an eligible return, we will refund the returned item to your original payment method.

Return postage and instructions

You pay return postage for a change-of-mind or size return under our voluntary offer. We offer return destinations in Australia and China, so you can choose the option that works best for you. International return postage can be expensive; please consider this before ordering. Contact us first for the correct return address and instructions.

Faulty, incorrect or misdescribed items

If your item is faulty, incorrect or not as described, email us so we can arrange the remedy you are entitled to under applicable consumer law. Our voluntary 14-day limit and item-condition requirements do not restrict these rights. We will cover reasonable return costs where required by law.

For Australian customers, our goods come with consumer guarantees that cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. For other failures, you may be entitled to repair or replacement. If a fault is confirmed, we will reimburse reasonable return postage you have paid; please keep your receipt.

UK online cancellation rights

You may cancel an online purchase without giving a reason by telling us within 14 days after delivery, then sending the goods back within a further 14 days. Email us to cancel and obtain return instructions. You do not need our approval to exercise this right.

You may inspect and try on clothing as you would in a shop. The conditions of our voluntary returns offer do not override this right. We may reduce a refund only for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits.

We will refund you without undue delay and within 14 days after we receive the goods back or, if earlier, your evidence of sending them back. If no goods were supplied, we will refund you within 14 days of your cancellation. Refunds use your original payment method unless you agree otherwise, without a refund fee. A cancelled order's refund includes any standard delivery charge you paid; any extra paid for express delivery is not refundable under this cancellation right. You pay the direct return postage if we informed you of this before purchase, unless we agree otherwise.

Nothing in this policy limits your rights under applicable consumer law.